Over the years i have been using multiple different web hosts, lately i have grown beyond the help been using shared hosting and for about a year i have been using a VPS from linode.com however as my entrepreneurial ambitions grow i find myself needing more server capacity. After hearing a few rave reviews from my good friend Stuart Ryan I decided to give TurnKey Internet a go.
I have dealt with multiple hosting providers, from personal/small business hosting to multi-tier architecture ISO 27001 grade enterprise managed hosting solution running financial applications for some of the largest national and international financial institutions.
For this i am going to try a new review structure, i am going to review the service over 30 days.
Day 0 – Ordering
The ordering process went fairly straight forward, not the fanciest ordering system in the word but it defiantly gets the job done, Every major option can be specified from operating system with a verity of control panel choices to Managed backups and business continuity insurance. The only one thing i found strange was i didn’t get an order confirmation email.

Day 1 – Setup
About 12 hours into the 72 hour setup window i had an email sitting in my inbox with notification of my server setup, complete with full list of all the details for the extra IP address blocks i ordered. From this point on there were one or two problems
- The Root password i specified for my server was sent in plain text in my email, This is kind of akin to sending a pin number for a new credit card to someone on a post card. This seems to be a standard these days for services like this, either a warning that the password would be sent in plain text or some sort of random generated password would have been nicer but this is pretty standard these days.
- As the server i specified had a fair chunk of CPU and memory i went for the VMware ESX option. While i did get the latest major version ESX 5.0 it was one major update behind the latest version a minor hiccup but worth noting, this is a fairly easily thing i could do yourself but a bit of a pain none the less
- The serer itself has VT support that allows a Hypervisor to support 64Bit Operating systems, however this wasn’t enabled by default. Its a common mistake to make, most servers to date i have dealt with in the last 12-18 months come with this option enabled by default. This is a good opportunity to try the support.
Day 1 – Support
The support portal is pretty well integrated into the customer portal, the support from is basic but comprehensive form, but not to the point that you often find with such systems where there are endless compulsory fields that always seem to get in the way.
For the support team it was around 9pm on Saturday, however 47 minutes later the the ticket had been upgraded to a Level 3 Tech and was asking permission to reboot the server to enable the BIOS option i requested. It took a bit of back and forth and two reboots to get the problem solved but 1 hour and 36 minutes i was installing two 64 Bit Debian Servers.
Things Missing
I feel a service like this is missing a good DNS service, since Every DNS has gotten a little harder. Linode offers a fantastic free DNS service, i feel myself missing this service all ready, while i can always run my own DNS service, i prefer to have it manged by someone else. for now i still have most of my services running on linode until i can find a better way to sort out my DNS.
Conclusion
Over all, the service i have gotten is fantastic, good prices, speedy implementation and unbelievable service, so far i can see my list of services with TurnKey Internet expanding in the future.
